frequently asked questions

It will be sent to the email used at purchase. Please keep in mind that there is a 24-hour download timeline for digital products.

All digital products have instructions included with them. If you have purchased a course, you may be sent a PDF with instructions on what to expect with your course. You may not have access to it immediately but this does not mean it wasn’t purchased. The Envy Collective team reserves the right to 24-48 business hours to create and give access to these courses.

There is a $25 Service Fee for digital products that require to be sent out manually due to loss of files or failure to download. Please ensure that you download via desktop and to multiple places to never lose important files.

Due to the custom nature of digital products, no refunds are made available once products are delivered.

To get the most help, please join our FREE Facebook Community. Otherwise, one on one help with Kait Nuytten is more accessible in the Vault monthly membership.